If it is a hardware failurethen you should contact a hardware repair service or use the system without the touch screen. If you cannot use the Touch Screen in the Windows Installation Setup then it is a hardware failure. To create installation media and boot from it, please follow steps here. We will not be installing the Windows at this stage but just use touch to move between the interface. Insert that media in the system and boot from that media.
You can also use Windows 10 Bootable Media to test the functionality of the touch screen. If Touch Screen Test is not shown in the test screen, then it is a Hardware or firmware/BIOS problem. Inside the component test, there is an option for the Touch Screen Test – this is a quick interactive test to find if the touch screen is functioning correctly. HP users can Download HP PC Hardware Diagnostics Menu and install it.
You can also use UEFI Hardware Diagnostics Menu by the manufacturer of your system e.g. Moreover, many manufacturers have given touchscreen tests in their BIOS which can be used to check the functioning of the touch screen. If you can use the touch screen in the BIOS, then it is a software issue and if you cannot use the touchscreen in the BIOS, then it is a Hardware issue. Now in the BIOS try to use the touch screen. Boot or reboot the system, and access the BIOS screen (normally you can access it by pressing F10 when the system is booting). The best way to identify if it is a hardware or a software issue is to check if the Touch is working on the system’s BIOS screen.
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