Update the device software to the latest version.Uninstall all third-party calling apps.Check the phone shows an LTE or a Wi-Fi network connection.This improves call quality and allows you to stay connected to LTE data while on a call. The service doesn't work with other carriers or numbers and will only work on Wi-Fi for T-Mobile customers in another country. Check that the other person you're trying to call is a T-Mobile customer, in the U.S., using a compatible T-Mobile Video Calling phone.If your phone meets the criteria above and you still can't video call, proceed with the troubleshooting steps below.įor problems with the T-Mobile Video Calling service, try the following: If you need help with these steps on your device, visit our Device tutorials select your device, or use the search bar and enter your device name. If the contact is compatible, a green camera icon shows up in your phonebook, confirming both of you are compatible. T-Mobile Video Calling only works with T-Mobile U.S. If you can't connect to the internet, you won't be able to use T-Mobile Video Calling.
Check out Signal issues / no service troubleshooting. If you have fewer, your signal is too low for reliable service.
Your phone shows at least two signal bars.
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